Information questions

Frequently Asked Questions

Will I receive the same product that I see in the picture?

Yes, at MyQ Mobile Phones Trading LLC, we ensure that you receive the exact product as depicted in the picture. We prioritize transparency and accuracy in our product listings, striving to deliver on our customers' expectations. If you have any concerns or encounter any discrepancies, feel free to reach out to our customer support team for assistance. Your satisfaction is our utmost priority.

Where can I view my sales receipt?

You can view your sales receipt by logging into your account on our website or by accessing your email inbox. Upon completing your purchase, we will send you a confirmation email containing your sales receipt. Additionally, you can find a copy of your receipt in the "Order History" section of your account on our website. If you require further assistance locating your sales receipt, please don't hesitate to contact our customer support team for help.

How can I return an item?

To return an item, please follow these steps:

  1. Initiate Return Request: Log in to your account on our website and navigate to the "Order History" section. Select the order containing the item you wish to return and click on the "Return Item" option.

  2. Provide Reason for Return: Fill out the return request form, specifying the reason for the return. This helps us improve our products and services.

  3. Receive Return Authorization: Once your return request is submitted, our team will review it and provide you with a return authorization number and further instructions via email.

  4. Package the Item: Carefully package the item you wish to return, ensuring it is in its original condition and includes all accessories, manuals, and packaging materials.

  5. Ship the Item: Affix the provided return authorization number on the package and ship it to the address provided in the return instructions. We recommend using a trackable shipping method to ensure the safe return of the item.

  6. Await Processing: Once we receive the returned item, our team will inspect it to ensure it meets our return policy criteria.

  7. Receive Refund or Exchange: Upon successful inspection, we will process your refund or exchange according to your preference and our return policy.

If you have any questions or need further assistance with the return process, please don't hesitate to contact our customer support team. We're here to help you with a hassle-free return experience.

Will you restock items indicated as “out of stock?”

Yes, we strive to restock items that are indicated as "out of stock." Our inventory management team works diligently to replenish stock levels and ensure a diverse selection of products is available to our customers. While we cannot provide an exact timeline for when specific items will be restocked, we encourage you to check back regularly or sign up for notifications to receive updates when the item becomes available again. Additionally, feel free to contact our customer support team for more information about restocking timelines or alternative product options. Your satisfaction is important to us, and we appreciate your patience as we work to replenish our inventory.

Where can I ship my order?

You can ship your order to any valid postal address within the United Arab Emirates (UAE). where we offer shipping services. During the checkout process on our website, you will have the option to enter the desired shipping address. Please ensure that the address provided is accurate and complete to avoid any delivery delays or issues. Additionally, if you have specific shipping preferences or requirements, you can indicate them during the checkout process or contact our customer support team for assistance. We aim to deliver your order to your preferred location efficiently and securely.

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